ISO 9001: Processes, Procedures, Work Instructions and Audit


Introduction

ISO 9001 asks you to control how work gets done. Three simple building blocks make this possible. Processes. Procedures. Work instructions. Get these right and your system runs with fewer errors and clearer roles.

How they connect?

Start with the process map so people see the big picture. Write short procedures for control points like change, nonconformity and calibration. Add work instructions only where mistakes hurt quality or safety. Keep all three in sync or they drift.

How to build them without bloat?

Name the owner. Define purpose and scope. List inputs, steps, outputs and records. Add risks and controls that matter. Use plain words. One page when possible. Pictures help more than long text. Version control every file.

Records that prove control

Keep the latest revision on hand. Archive the old one. Log who trained on each document. Capture evidence such as checksheets, inspection logs, release tags and complaint tickets. If it is not recorded it did not happen.

Internal audits that add value

Audit the flow. Follow a job from order to shipment. Ask for evidence at each step. Sample records. Check that people use the current instruction. Note good practice, not just gaps. Raise findings that are clear and traceable to a clause or risk.

Getting ready for certification

Map core processes. Close obvious gaps. Train teams on where to find current docs. Run an internal audit and a management review. Correct issues with root cause and simple actions. Then book Stage 1 and Stage 2.

How can Pacific Certifications help?

We provide accredited ISO 9001 audits for single sites and multi-site groups. Our audits focus on real work on your floor and the records that support it. We help you set scope, review readiness and complete Stage 1 and Stage 2 with minimal disruption.

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