ISO certification for Call Centre Operation companies and ISO applicable standards

For call center operations, there are several ISO standards that may be applicable to ensure quality management, data security, and customer satisfaction. Here are some of the key ISO standards that are commonly applied in call center operations:

  1. ISO 9001:2015 (Quality Management System):
    • This standard provides a framework for implementing a quality management system (QMS) in an organization. It focuses on enhancing customer satisfaction by meeting customer requirements and continually improving processes.
  2. ISO/IEC 27001:2013 (Information Security Management System):
    • This standard specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS) within the context of the organization. It helps in managing the security of sensitive information, including customer data and intellectual property.
  3. ISO 18295 (Customer Contact Centers):
    • ISO 18295 provides guidelines for the management and operation of customer contact centers, including inbound and outbound interactions. It covers aspects such as customer satisfaction, employee training, technology use, and performance measurement.
  4. ISO 10002 (Customer Satisfaction - Guidelines for Complaints Handling in Organizations):
    • This standard provides guidance on the process of handling customer complaints effectively and efficiently, thereby improving customer satisfaction and loyalty.
  5. ISO 22301 (Business Continuity Management System):
    • Business continuity management is crucial for call centers to ensure uninterrupted service delivery to customers. ISO 22301 provides a framework for implementing a business continuity management system (BCMS), which includes planning, establishing, implementing, operating, monitoring, reviewing, maintaining, and continually improving the organization's business continuity processes.
  6. ISO 31000 (Risk Management):
    • Risk management is essential for identifying, assessing, and mitigating risks that could impact call center operations. ISO 31000 provides principles and guidelines for effective risk management practices.

Click here to find out more applicable standards to your industry

Read more: ISO certification for Call Centre Operation companies and ISO applicable standards

Comments

Post a Comment

Popular posts from this blog

How to Identify and Address ISO 9001 Non-Conformities

In the world of quality management, adherence to ISO 9001 standards is a critical aspect for businesses striving for excellence. ISO 9001:2015 sets out the criteria for a quality management system and is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement. However, despite the best efforts, organizations may sometimes face non-conformities with these standards. Identifying and addressing these non-conformities is essential for maintaining the integrity of the quality management system and ensuring continuous improvement. In this blog, we will explore how organizations can effectively identify and address ISO 9001 non-conformities. Read more : How to Identify and Address ISO 9001 Non-Conformities
Read more

ISO certifications in East Germany (German Democratic Republic) and how Pacific Certifications can help

Image
  The German Democratic Republic (GDR), commonly known as East Germany, existed from 1949 until German reunification in 1990. During its existence, East Germany had its own standards organization, the Amt für Standardisierung, Messwesen und Warenprüfung (ASMW), which was responsible for setting national standards. While the ISO (International Organization for Standardization) develops and publishes international standards, individual countries choose how and whether to adopt these standards within their national framework. Since East Germany was a separate entity until 1990, it has interacted with ISO standards differently compared to how modern Germany does today. Post-reunification, Germany has fully integrated into the international standards system, with the Deutsches Institut für Normung (DIN) being the primary national standards body in Germany. DIN is a member of ISO and plays a significant role in the development and adoption of ISO standards within Germany. ISO Standards a...
Read more

ISO 14641:2018

Image
  What is the ISO 80079-36:2016? The ISO 80079-36:2016 certification is an important standard for businesses that work with explosive atmospheres. It sets out the requirements for the design, manufacture, and installation of equipment used in potentially explosive atmospheres. Companies that comply with this standard can demonstrate to customers and regulatory authorities that they have taken all necessary steps to ensure the safety of their products and operations. By obtaining ISO 80079-36:2016 certification, businesses can show their commitment to safety and quality while gaining a competitive edge in the industry. What are the requirements of ISO 80079-36:2016? ISO 80079-36:2016 defines the requirements for equipment used in explosive atmospheres. It is a certification process that ensures the safety of equipment. Which must meet certain standards before being approved for use in hazardous environments. This standard applies to all types of industrial and c...
Read more